Return & Exchange Policy

Altered clothing items are eligible for return or exchange with the following exceptions.

• Pants: Exchanges allowed for inseams longer than 27”. Inseams shorter than 27” are non-returnable.
• Pant-to-Short Conversion: Final sale, no exchanges.
• Shorts: Final sale, no exchanges.
• Braid Removal (MVS): Final sale, no exchanges.
• Waist Adjustment: Final sale, no exchanges.
• Shirts: All alterations are final, no exchanges.

If needed, we can make additional alterations to ensure your satisfaction.

Please ensure your new shoes or boots fit well and are comfortable before using them. We're happy to exchange them for a different style or size if they are still in like-new condition. However, we cannot accept returns on shoes or boots that are soiled, bent, wrinkled, scratched, or otherwise not in like-new condition.

Additional Footwear Guarantees:

• Rocky, Reebok, Thorogood, and Florsheim Shoes offer a one-year sole guarantee. If the sole becomes defective within one year of purchase, you may return the shoes for an exchange of equal or lesser value.
• Please note: Refunds are not processed under this guarantee—only exchanges.
• Reebok Shoes also offer a 30-day comfort guarantee. If you are not satisfied with the comfort of your Reebok shoes within 30 days, you can return them for an exchange.

Per Postal Regulation, your postal card is only charged for items that have shipped. Any backordered items from this order have not been deducted from your uniform allowance. Charges will be applied once these items are received and shipped.

Heads Up: If your allowance expires within the next 6 weeks, please contact us during business hours. We're here to help you retain your remaining balance.

Refunds are processed within 24 to 48 hours after the merchandise is received. Any remaining balance from your exchange request will be automatically refunded to your postal card. Please be mindful of your anniversary date, as postal allotments can only be refunded to the current year's allowance.